Return, refund & cancellation policy
Last updated: [date] · Applies to purchases made on www.example.com.
This policy explains how Food Delight handles returns, refunds and cancellations. For delivery questions, see our Shipping policy.
Returns
You may request a return within [X] days of delivery. Items must be unused and in their original packaging. [List any items that cannot be returned.]
Replacement or refund eligibility
A replacement or refund may be offered in cases such as:
- Wrong item delivered
- Damaged or defective item received
- Item missing from the package
How to raise a request
Email hello@example.com or use our contact page with your order ID, a short description of the issue and clear photos where relevant.
Refund approval
We will review your request and, if approved, offer a replacement, a refund to the original payment method or another suitable resolution.
Refund timeline
Approved refunds are processed within [X] working days. The time for the amount to reach your account depends on your bank or payment provider.
Non-refundable cases
Refunds may not be provided for change of mind, items that have been used or damaged after delivery, or orders affected by incorrect details provided at checkout. [Adjust to your policy.]
Cancellation policy
Orders can be cancelled before they are shipped. Refunds for cancelled prepaid orders are processed to the original payment method within [X] working days.
Return shipping
If the issue is due to our error, we will cover return shipping. [State who pays return shipping in other cases.]
Contact
Returns, refunds & cancellations: hello@example.com